Support
多數問題與瀏覽器支援、首次語言模型下載、AI 端點設定或受限制頁面有關。
確認使用 Chrome 138 以上桌面版，並在一般網頁上直接點擊頁面邊緣按鈕。Edge、行動版或不支援的語言組合可在設定中改用 AI provider。
保持網路連線並重試。企業政策可能停用 Chrome 內建模型；若持續不可用，切換到 OpenAI 或相容 provider。
重新確認 Base URL、API Key 與模型名稱，並允許擴充功能存取該端點的精確 origin。可先在設定頁使用「測試連線」。
導覽、表單、程式碼、Canvas、SVG、媒體與隱藏內容會刻意略過。若正文被錯誤排除，請附公開測試網址與最小重現步驟回報。
chrome://、擴充功能商店、瀏覽器內部頁面及部分受保護頁面不允許 content script。重新載入擴充功能後，再測試一般 HTTP/HTTPS 網頁。
設定頁可清除翻譯快取或重設全部設定。切換 provider、模型或目標語言後若結果異常，先清除快取再重試。
Support
Most issues come from browser support, first-time model downloads, AI endpoint settings, or restricted browser pages.
Use Chrome 138 or newer on desktop and click the page-edge button directly on a normal webpage. Edge, mobile browsers, and unsupported language pairs can use an AI provider instead.
Stay online and retry. Enterprise policy may disable Chrome's built-in models. Switch to OpenAI or a compatible provider if the model remains unavailable.
Recheck the Base URL, API key, and model, then allow access to that endpoint's exact origin. Use Test connection in settings before translating a page.
Navigation, forms, code, Canvas, SVG, media, and hidden content are intentionally skipped. Report incorrectly excluded main content with a public test URL and minimal steps.
chrome://, extension stores, browser-internal pages, and some protected pages block content scripts. Reload the extension and test a normal HTTP or HTTPS page.
Clear the translation cache or reset settings from the options page. After changing provider, model, or target language, clear the cache before retesting unexpected output.